Returns & Exchanges

At elantripshop, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we offer a hassle-free returns and exchanges policy to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return or exchange it within 30 days of receiving your order. Whether you changed your mind, received a defective item, or simply want to try a different product, we've got you covered.

To initiate a return or exchange, please follow these simple steps:

  1. Contact our customer support team by email or phone to request a return or exchange. Please provide your order number and a detailed explanation of the reason for the return or exchange.
  2. Our customer support team will provide you with a return authorization number and further instructions on how to proceed.
  3. Package the item securely in its original packaging, including all accessories and documentation.
  4. Ship the item back to us using a trackable shipping method. Please ensure that the return authorization number is clearly marked on the package.
  5. Once we receive the returned item, our team will inspect it to ensure that it is in its original condition and meets our return policy criteria.
  6. If the item is approved for a return, we will issue a refund to your original payment method or provide store credit, depending on your preference.
  7. If the item is approved for an exchange, we will ship the replacement item to you as soon as possible.

Please note that the following conditions apply to all returns and exchanges:

  • Items must be returned in their original condition, unused, and with all tags and packaging intact.
  • Shipping fees are non-refundable, unless the return is due to a defective item or an error on our part.
  • Customers are responsible for the return shipping costs, unless the return is due to a defective item or an error on our part.
  • Refunds may take up to 10 business days to process, depending on your financial institution.

At elantripshop, we strive to provide the highest quality products and exceptional customer service. If you have any questions or concerns about our returns and exchanges policy, please don't hesitate to contact our friendly customer support team. We are here to assist you every step of the way.